TERMS & CONDITIONS
Relopack(s) and any supplemental service(s) contracted by the Client, are subject to the following Terms & Conditions:
- After placing a request you will be contacted by a Client Services Manager in 24 hours, within our working hours: Monday – Friday 9:00 – 18:30 Barcelona time GMT+1:00. All requests received Fridays or holidays will be attended to on the following working day.
- On-line payments are securely processed by PayPal.
- Relopacks & quoted rates apply to services to be rendered in Barcelona City; for surrounding areas (Sant Just, Sant Cugat, Valldoreix, Castelldefels, Sitges, Maresme Area, etc.) a supplemental transportation fee may apply.
- Services to be provided will be determined between Olympic Advisors S.L. (OASL) and the Client by means of a Services Rendered document detailing:
- Services requested by Client and to be carried out by OASL
- Maximum approximate time in which services should be carried out
- Chosen Relopack rate and any supplemental fee that may apply
- Arrival date(s) provided by Client along with possible date(s) for services to be carried out by OASL
- OASL will proceed to initiate services only when and once online payment has been accepted.
- Rates for accompanied Immigration and Documentation procedures are per person.
- Cancellation of a contracted Relopack must be presented in writing, to OASL no later than 10 days before the previously notified date of arrival (please see II, iv) to be eligible for a full refund. If cancelled after this time frame the following conditions apply:
- Cancellations presented 5 days before the previously notified date of arrival are entitled to a 50% refund.
- Cancellations less than 5 days before the previously notified date of arrival are not entitled to a refund.
PRIVACY POLICY
How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been specified as confidential so that it does not identify a specific user.
We store and process your personal information on our computers on secured servers. We use computer safeguards such as firewalls and data encryption and we only authorize access to personal information to those employees who require it to fulfil their job responsibilities.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a safe, efficient, and customized experience. We may use your personal information to:
- provide the services and customer support you request
- process transactions and send notices about your transactions
- resolve disputes, collect fees, and troubleshoot problems
- prevent potentially prohibited or illegal activities
- customize, measure, and improve our services
- compare and verify information for accuracy
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